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*It is recommended to read these policies thoroughly before purchasing*

Primary platform: twitter - @astitchingwitch

Instagram - @Shopastitchingwitch

Email- ASWbroidery@gmail.com

 

  • Processing time varies, as many items are made to order. Jackets and shirts are considered preorders due to the need to order your preferred blank color and size. An additional processing time may be stated in the description. Processing time can be found in social media bios and at the top of the website. It is possible to receive your item sooner than quoted.
  • I am not responsible for ANY packages once I have dropped them off with usps and sent a tracking number. If you have a problem during shipping, it is recommend to open a case with USPS.
  • No refunds, all purchases are final. However, if you discover a problem upon receiving your package please let me know!
  • All products are first come first serve when they are uploaded to my shop- I do not offer the chance to claim or purchase pieces in advance. I am always willing to remake embroidered pieces as a custom if you are unable to get the piece you want! 
  • A select few pieces available on my website are embroidered by hand and will be labeled as such. This process takes anywhere from 10-15+ hours and my prices reflect this.
  • If a package is returned to me due to an incorrect address, the customer will be asked to pay for new shipping to reship. Please double check your address and contact me in advance if you need it changed!
  • I stand by the quality of my products and my stitching, If a product becomes damaged for any reason, please contact me to discuss a repair! 
  • This shop is run by one person, I work hard to accommodate everyone and to provide excellent customer service, but I have the right to refuse business to any individual if I see fit.